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How will AI Agents transform BPM?

We observe a major shift from "traditional" BPM systems, which were automation-oriented, process-aware systems executing predefined activities and tasks to Agentic BPM systems. Where Robotic Process Automation (RPA) facilitated automation of repetitive, clearly defined tasks in "traditional" BPM, the level of autonomy and automation will reach new levels in Agentic BPM via the collaboration of human actors and AI agents.

Agentic BPM systems need to exhibit the following four capabilities:

Capabilities 

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